Logitech Wireless Keyboard Not Working But Mouse Is: What To Do? - Fix and Go NY
Logitech Wireless Keyboard Not Working But Mouse Is What To Do

If your Logitech wireless keyboard isn’t working while the mouse is operational, start by checking the keyboard’s batteries. Ensure they’re fresh and properly inserted. Attempt to re-pair the keyboard with your device and update its drivers. If the issue persists, contact Logitech support for guidance or consider seeking professional assistance to diagnose and fix potential hardware issues. To learn more about it in detail, keep reading the article. 

Fixing Logitech Wireless Keyboard Not Working But Mouse is Operational?

1. Check the Basics: Batteries

First things first, let’s rule out the obvious. Are your batteries up to the task? Often, the keyboard and mouse share the same power source, but the keyboard tends to consume more energy. Swap out those batteries with fresh ones and see if it sparks the magic. A simple battery replacement can work wonders.

2. Reconnect the Wireless Receiver

Logitech peripherals usually come with a tiny USB receiver that facilitates the wireless connection. If your keyboard is not playing nice, try re-establishing the connection:

  • Unplug the wireless receiver.
  • Wait for about 10 seconds.
  • Plug it back into a different USB port.
  • This mini-reset can sometimes do the trick, and your keyboard might start communicating again.

3. Update Logitech Unifying Software

Ensure that your Logitech Unifying Software is up to date. This software manages the connection between your wireless devices and the receiver. Head over to Logitech’s official website, download the latest version, and install it. A software update could be the key to resolving any compatibility issues causing the keyboard hiccup.

4. Resynchronize Your Devices

Sometimes, wireless devices can lose synchronization. To fix this:

  • Turn off both the keyboard and mouse.
  • Turn on the mouse and wait a few seconds.
  • Turn on the keyboard.
  • Allow a moment for them to sync up. If your mouse is working, but the keyboard isn’t, resynchronization might be just what the tech doctor ordered.

5. Unpair and Re-Pair Devices

Similar to the previous step, unpairing and re-pairing your devices can refresh the connection:

  • Go to your device’s Bluetooth settings.
  • Remove both the keyboard and mouse from the paired devices list.
  • Turn off both devices.
  • Turn on the mouse first, wait, and then turn on the keyboard.
  • Repair them with your system, and see if that resolves the keyboard glitch.

6. Check for Interference

Wireless devices are susceptible to interference. Other electronic gadgets, especially those operating on a similar frequency, might be causing disruptions. Keep your Logitech peripherals away from potential interference sources, and see if that restores harmony between your keyboard and the receiver.

7. Test on Another Device

To narrow down the issue, test your Logitech wireless keyboard on another device. If it works flawlessly, the problem might be with the USB port or Bluetooth settings on your primary device. This can help you identify whether the keyboard is the culprit or if there’s a deeper issue at play.

8. Update Device Drivers

Outdated or incompatible device drivers can wreak havoc on your Logitech peripherals. Ensure your computer’s USB and Bluetooth drivers are up to date. Visit your device manager and update any drivers related to USB or Bluetooth functionality.

9. Perform a System Restart

Sometimes, a good old system restart can do wonders. It might seem like a cliché solution, but it’s surprising how often it resolves connectivity issues. Restart your computer, and after the reboot, check if your Logitech wireless keyboard is back in action.

10. Seek Professional Assistance

If all else fails and your Logitech wireless keyboard remains stubbornly unresponsive, it might be time to bring in the pros. Reach out to Fix and Go NY INC for expert repair services. Our skilled technicians can diagnose and resolve hardware or software issues, ensuring your Logitech keyboard is up and running smoothly.


In conclusion, fixing a Logitech Bluetooth keyboard not working issue is operational can be a real head-scratcher, but with these troubleshooting tips from Fix and Go NY INC, you’re equipped to tackle the issue head-on. Whether it’s a simple battery swap, a software update, or seeking professional help, there’s always a solution to get your keyboard tapping again. Happy typing!

For more information, refer to the FAQ section below:

Frequently Asked Questions

Q1. Why does my Logitech mouse work but not my keyboard?

Your Logitech mouse may work while the keyboard doesn’t due to issues like low battery power, connection interference, or a desynchronization between the devices. Check batteries, reconnect the wireless receiver, and ensure both are paired correctly to troubleshoot.

Q2. Why won’t my keyboard work, but my mouse will?

If your keyboard doesn’t work while the mouse does, it could be due to low battery levels, a synchronization problem, or driver issues. Start by checking and replacing the batteries, resyncing the devices, or updating Logitech Unifying Software.

Q3. How do I reset my Logitech wireless keyboard?

To reset your Logitech wireless keyboard, turn it off, press and hold the reset button (usually on the back or bottom), turn the keyboard back on, and continue holding the reset button for a few seconds. Release the button, turn off the keyboard, then turn it back on and reconnect it to your device

Monday 27th November By